Privacy Policy

Sunny Stay Policy Page

Welcome to Sunny Stay – Uganda’s trusted online property listing platform. Below are the key policies governing how we handle your data and process payments.

Privacy Policy

At Sunny Stay, we take your privacy seriously. We are committed to safeguarding your personal information and ensuring transparency in how we use it.

Information We Collect

We collect the following types of information:

Name, email, and contact number

Property details and listing content

Payment and transaction data (if applicable)

User activity and preferences on our platform

How We Use Your Information

Your information is used to:

Facilitate property listings and communications

Verify identities and listings

Improve our services and user experience

Process payments securely

Send updates or notifications related to your account

Data Security

Your data is stored on secure servers with encryption protocols.

Only authorized personnel have access to sensitive information.

We never sell or share your personal information with third parties without your consent.

Your Rights

You have the right to:

Access or update your personal information

Request deletion of your account or data

Opt out of promotional communications

To make a request, contact us at privacy@sunnystay.ug

Payment Policy

Some services on Sunny Stay may require payment, such as premium listings or advertising packages.

Accepted Payment Methods

We accept:

Mobile Money (MTN, Airtel)

Bank transfers

Debit/Credit cards (via secure payment gateway)

Payment Terms

All fees are clearly stated before you confirm your purchase.

Payments must be made in full before services are rendered.

Receipts are issued electronically for all transactions.

Refund Policy

Payments are non-refundable once a service is delivered (e.g., a listing is published).

If you experience an issue, contact our support team within 48 hours of purchase.

Refunds may be issued at our discretion in the case of technical errors or service failure.

Billing Inquiries

For billing issues or questions, please contact billing@sunnystay.ug